Warranty Services
Comprehensive warranty coverage and support for all SATHOM instruments
Your Investment Protected
At SATHOM, we stand behind the quality and reliability of our instruments with comprehensive warranty coverage. Our warranty services ensure that your investment in precision instrumentation is protected from manufacturing defects and performance issues.
With over 170 years of experience in precision manufacturing, we have developed warranty programs that reflect our confidence in our products and our commitment to customer satisfaction.
Warranty Coverage Options
Standard Warranty
All SATHOM instruments come with comprehensive standard warranty coverage that protects against manufacturing defects and ensures reliable performance.
- 24-month coverage from delivery date
- Manufacturing defect protection
- Performance guarantee compliance
- Free repair or replacement
- Technical support included
- Worldwide coverage
Extended Warranty
For enhanced protection and peace of mind, our extended warranty programs provide additional coverage beyond the standard warranty period.
- Up to 60 months total coverage
- Priority technical support
- Expedited repair services
- Preventive maintenance included
- Calibration services
- 24/7 emergency support
Warranty Process
Contact & Registration
Contact our warranty team with your instrument details and issue description. Register your claim in our system.
Initial Assessment
Our experts evaluate the issue remotely or through preliminary diagnostics to determine warranty coverage.
Instrument Return
Securely ship your instrument to our facility using our provided packaging and shipping instructions.
Expert Diagnosis
Our certified technicians perform comprehensive testing and diagnosis to identify the root cause.
Repair & Testing
Complete repair using genuine parts, followed by rigorous testing to ensure optimal performance.
Return & Documentation
Receive your repaired instrument with complete documentation and extended test certificates.
Warranty Terms & Conditions
Our warranty terms are designed to provide fair and comprehensive protection while ensuring responsible use of our instruments. All warranty claims are processed according to industry standards and regulatory requirements.
We maintain detailed records of all warranty activities and provide complete transparency throughout the warranty process. Our commitment extends beyond simple repair to ensure long-term instrument reliability.
Warranty Exclusions
- •Damage due to misuse, abuse, or improper handling
- •Normal wear and tear from regular operation
- •Damage from unauthorized modifications or repairs
- •Environmental damage (moisture, corrosion, impact)
- •Damage from improper storage or transportation
- •Consumable parts and normal maintenance items
Warranty Support
Contact our warranty team for immediate assistance with warranty claims, coverage questions, or technical support.
Warranty Excellence
Outstanding warranty performance metrics
Warranty Protection
Need Warranty Support?
Contact our warranty team for immediate assistance with warranty claims, coverage questions, or technical support.